This module allows the helpdesk user to track the status of related service requests.
Table of contents
Installation
To install this module, you need to:
- Install helpdesk_mgmt_fieldservice
Configuration
There is no need to do anything to configure this module
Usage
- Go to Helpdesk
- Create or select a ticket
- In the «Service Requests» tab, you can create service requests for the FSM team
To close a ticket, all the related service orders must be closed.
Changelog
12.0.1.0.0 (2016-06-19)
- [ADD] Add this module OCA/helpdesk project
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Contributors
- Bhavesh Odedra <bodedra@opensourceintegrators.com>
- Open Source Integrators <contact@opensourceintegrators.com>
- Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
- Marcel Savegnago <marcel.savegnago@escodoo.com.br>
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.